Hymera Luxembourg candles are composed of the highest quality raw materials. 100% Natural wax is hand-poured into each hand-blown glass candle making each candle unique.
All of our products are produced by specialized craftsmen across Europe.
Below are approximate burning times for each of the Hymera Luxembourg candle sizes. It is important to note that burning times may differ according to model and that they should be used as a guideline only.
When you light your Hymera candle, it is important to allow it to burn until the whole surface of the candle wax has melted before blowing it out. This will prevent any craters from forming and will maintain a smooth wax surface which will ensure your candle burns evenly and lasts longer.
We recommend that you blow out your candle an hour after the surface has liquefied. This will extend the life of your candle as liquid wax evaporates quickly. It is important to follow the candles safety regulations. Make sure never to leave your candle unattended and not to expose it to any sources of heat or wind.
It is dangerous to light your candle without sufficient wax, therefore; we recommend to never burn your candle when it has one centimeter or wax left.
We recommend caring for your candle to make sure it still looks as good as when you first brought it. After burning, we recommend trimming the candle wicks to 0.6cm to avoid the build up of soot.
You can wipe clean the interior surface of your candle with a soft cloth and an alcohol-free cleaner.
Our customer service can be reached by telephone or email at the business hours listed below:
|9am - 6pm
|9am - 6pm
|9am - 6pm
|9am - 6pm
|9am - 6pm
Your ideas, comments and suggestions concerning your experience with Hymera Luxembourg and our products are more than welcome. Please leave your comments by using the contact form.
We do everything in our power to ensure you have the best possible experience with Hymera Luxembourg and our products. If you are not completely satisfied with one of our products we would like to know this as soon as possible so we can respond appropriately.
Please email our customer service and we will reply within 5 business days. Or alternatively, if you would prefer to speak to us personally, call us on: +352 (0)28 793978.
Payments can be securely made in our online store via credit card (VISA, Mastercard, Maestro,…) or alternatively through PayPal.
Please contact our customer services team if you have any further questions.
We prioritize client confidentiality here at Hymera Luxembourg. A secure payment system has been put in place in order to protect every order.
You will be able to store your personal information (name, address, email, and purchase history) on your Hymera Luxembourg account and save time during your next purchase.
SHIPPING & DELIVERY
We are committed to having your order delivered to you as quickly and as efficiently as possible or on the time and date selected by you.* Depending on your order’s destination, delivery can take between 3 to 8 business days.
*Excluding public holidays.
We will send you an email confirming your order; once it has been processed; when it is ready for shipment; and, once it has left our warehouse.
If you have created an account with Hymera Luxembourg you will be able to track the progress of your order on your accounts page.
If you have any queries regarding your order please contact our customer services team who will be happy to assist you.
If you would like to have your order shipped to a different address than your billing address, you have the option to fill in a different delivery address during checkout.
If you would like to change your address after you have placed your order please contact our customer services team who will be happy to assist you.
Hymera Luxembourg products make great gifts for your loved ones or even as a treat for yourself. For that extra special touch, you can select an option to have your order gift wrapped during checkout.
The shipping cost and time of delivery depend on your order’s destination. It will be calculated before payment and will be specified in the order details.
RETURNS & EXCHANGES
At Hymera Luxembourg, we always hope that you are happy with your purchase but if you are unsatisfied with your product, it is possible to return or exchange it within 30 days.
We are able to process your returns and exchanges only when the product has not been used and is returned to us in good condition and in its original packaging.
We reserve the right to refuse returns that show wear and tear or other damage inflicted by the customer.
General terms and conditions apply on all products supplied. You can view our terms and conditions here.
We offer you a 30 day return service free of charge. If you would like to return or exchange your product(s) and if they meet the conditions required for an exchange or return then please fill in the form below:
After submitting the form our customer services team will register your return. You will receive an e-mail within 5 working days. This e-mail contains the return address and a unique ticket number to return your order.